Common Soutions

Here are some answers to a few common problems we see. If you’re still scratching your head, drop us a line and we’ll sort you out.

I'm having troubles uploading images to my profile.

Might we suggest using a different browser? Chrome should work just fine. If that doesn’t work feel free to email your band name and the images to clients@earbits.com and we will take care of uploading them to your account.

The photo I've uploaded isn’t showing when my music is playing.

It is most likely because the photo you've uploaded is too small. Make sure you upload a large photo, at least 1300 pixels wide by 960 pixels tall.